Download Ebook ITIL for Beginners: The Complete Beginner's Guide to ITILBy ClydeBank Technology
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ITIL for Beginners: The Complete Beginner's Guide to ITILBy ClydeBank Technology
Download Ebook ITIL for Beginners: The Complete Beginner's Guide to ITILBy ClydeBank Technology
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The Information Technology Infrastructure Library (ITIL®) is a framework with the goal of closing the gap between IT departments and the needs of a business. The application of the developed guidelines within the framework of ITIL® allows IT departments to improve their overall efficiency; from the way IT infrastructure is created and managed to how individual service interactions within the business are conducted.
Through the use of Key Performance Indicators (KPIs), ITIL® measures the effectiveness of an IT organization by analyzing data related to performance, issues, process improvement, and progress. Given its framework structure, one of the key strengths of ITIL® is its ability to be adapted and modified to fit the unique structure and needs of an organization. By not prescribing a specific set of rules, the dynamic nature of ITIL® affords the ability to be scalable and flexible within an organization.
- Sales Rank: #8367 in Audible
- Published on: 2015-09-24
- Format: Unabridged
- Original language: English
- Running time: 135 minutes
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